Click on a title to view the paper in PDF format
* indicates a PowerPoint presentation

Keynote Speakers

Davey, Gary: When business meets science... A discussion on leadership*

Ralston, Deborah: Engagement to build a strategic university*

Scott, Geoff: Engagment and retention in higher education: Lessons from CEQuery*

Papers presented

Booth, Nick: Wrestling equity data from DEST statistical files: How poor design complicates a simple task

Bradshaw, Chris, and Peutherer, Robyn: UTS Course Performance reports: The experience at the coal face*

Brown, Tony: Towards a shared understanding of leadership behaviour at an Australian university

Carroll, Martin, and Palermo, Josephine: Increasing national capacity for quality higher education: The case of the Sultanate of Oman

Coates, Hamish: Universities on the catwalk: Modelling performance in higher education

Coco, Angela, Varnier, Catherine, and Deftereos, Chris: Clients, colleagues or experts? Defining identities in an action research project

Corbett, Peter, and Ward, Dean: Open source reporting solutions for institutional reporting: The BIRT approach

Fulljames, Terry: Small institutions: How do they fare in terms of institutional research?*

Grebennikov, Leonid, and Skaines, Ivan: Comparative analysis of student surveys on international student experience in higher education

Hanlon, Martin: Measuring university relationships with the "Five C's"

Hartwig, Janine, Davies, Rob, and Hemingway, Tara: A new generation of reporting at University of South Australia*

Hemingway, Tara, Birve, Stella, and Barr, Murray: Using academic analytics: The experience of UniSA's Student Learning Service

Launglaor, Wisanu, Sharma, Raj, and Thasnapark, Uachit: Survey of leadership and related skills development in the new generation managers

Mahat, Marian, and Hourigan, Clare: International student experience: What it is, what it means and why it matters

McCann, Andrew: First impressions: Expectations of new undergraduates*

Munn, Rebecca, and Sharma, Raj: Perceptions of human resource management in an Australian university

Murdoch, Lachlan: Broadening horizons or dumbing-down? Analysis of entry scores, bonus points and success rates at an Australian university

Nimon, Sally: Generation Y and higher education: The other Y2K

O'Connor, Sandra, Davies, Sarah, and Sharma, Raj: Client satisfaction in a university of technology: Staff perceptions of student affairs*

Poole, Graeme: UniSA's approach to the student portal*

Symons, Rachel: Listening to the student voice at the University of Sydney: Closing the loop in the quality enhancement and improvement cycle

Thasnapark, Uachit, Sharma, Raj, and Launglaor, Wisanu: Generational perceptions of teaching and learning in the Thai universities

Watson, Linda, Gozzard, Terry, and Jarvis, Kim: Angry ants and ruffled feathers: Linking complaints management to management information and decision making*